Everything you need to know to conduct a great session
Jump to: Pre-session → During a session → Post-session
Contents
After the participant has gone through their onboarding flow (iOS, Android, Desktop), every participant lands in their own waiting room.
They are held there until you admit them into the session. Don’t worry, Lookback notifies you when a participant has joined.
You will get a notification on the top right hand corner when a participant is in the waiting room.
Designate a note-taker from your team and invite them into the observer room. Here is a blog post on Note Taking in Lookback.
When taking notes in Lookback, especially as a solo researcher, use short hands during the session to identify key moments later on in your analysis. Try I for **insight, Q for Quote, FR for Feature request.
Below is an example of a reference code book that you can share with your team.
| CODE | EXPLANATION | ACTION |
|---|---|---|
| Asset | Use this code for anything we promise to provide the participant as a resource | Drop link to asset in the note |
| Quote | Use this code to call out a great soundbite | Associate code with theme being discussed |
| Eg. Quote: Trouble with search | ||
| Feedback | Use this code anytime a participant is giving us interesting feedback | Note what the feedback is about |
| Eg. Feedback: Design | ||
| @mention | Only mention the moderator if: |